Learn the Art of Negotiation with Richard Mullender

When did you last listen? Really listen? Not bide your time until you could get your point across. Not plan your argument, or jump in with advice. But listen, with your full attention… So if your life depended on it, or theirs did, you could say for certain where the other person was coming from and why.

Struggling?

If you recognise yourself here, you’re not alone. We all do it. Or rather don’t. Listen that is.Which means we communicate at a disadvantage. Because everything starts with listening. As a hostage negotiator, Richard Mullender has built his career on developing elite-level listening skills. Join Richard and you'll learn the following:

1. Use killer opening lines.
2. Get information without asking questions.
3. Amplify the power of your language.
4. Deal with challenging people.
5. Dismiss beliefs that have previously undermined you.
6. Interpret the true significance of what’s being said.
7. Test your hypothesis without offending the other person.
8. Use the social rules we all abide by in conversation to your advantage.
9. Build and gain trust and rapport, individually and as a tea

What he has to share with you will surprise, entertain and challenge you in equal measure.

WARNING

Mullender’s teaches life or death listening. This skill gives you access to an individual’s mindset without their knowledge. You’ll learn to use your insight into a person’s values and beliefs to influence their actions. Since we operate on trust and respect, we expect you to use what you learn at Mullender’s workshop responsibly.

This event is open to EO Members and their invited guests only. Drinks and canapes will be served.